Warranty Information

Transmissions

Standard Transmission & Gear will warrant our products, as defined below against defects in material and workmanship for 12 months/12.000 miles from the date of purchase.

This is a limited warranty and requires responsible action on the part of the purchaser. The purchaser of our product is the only party to which we will be held responsible for warranty service. We reserve the right to repair or replace the product or refund purchase price. Our products are defined as any assembly that we have repaired or rebuilt to our specifications.

Any deviations or substitutions requested by purchaser will specifically void any warranty status. All parts warranties are the same as the manufacturer’ warranties, and may not include any shipping or labor allowances. We will furnish a labor allowance on our products only after an approval is obtained from Standard Transmission & Gear. The allowance will be billable to us at no more than $45.00 an hour, and shall not exceed four (4) hours for any job. Other terms and conditions are as follows:

• There are no high-performance product guarantees of any kind
• Gear breakage is not covered under our warranty
• Units are shipped dry; you must fill the unit with the proper type and amount of oil.
• It is the responsibility of the purchaser & the end user to keep oil in the unit. We can repair a leaky unit under warranty, be we cannot repair unit that has been burned up due to a leak! There will be absolutely no exceptions!
• Negligence or abuse will void this warranty
• Commercial vehicle units carry a 120-day warranty
• Purchaser must present the certificate received at purchase for warranty claims.

If the product you purchased seems to be having problems, please call us before taking any action so that we might help in determining the problem. Please note that we strive to offer you a product that will give you substantial service. If the occasion arises that we need to extend warranty service to you, be assured that your satisfaction is our ultimate goal.

At Standard Transmission & Gear, we value your business and believe customer service is the key to a lasting relationship.

Differentials

We guarantee our work at Standard Transmission & Gear, Inc. (STAG). We want every customer to be completely satisfied with the work that we do.

The information that follows defines our differential warranty policies and the responsibilities of the customer after our work is done. For products assembled by us, STAG warrants the original retail purchaser that these products will be free from defects in material and workmanship for one (1) year or 12,000 miles for parts and ninety (90) days for labor following the date of sale.

Conditions that are warranted: seal leakage, bearing wear, ring & pinion noise and workmanship are warranted for six (6) months, for passage cars and two (2) wheel drive trucks. Four (4) wheel drive trucks, motor homes, and any vehicles used for towing will have a ninety (90) day warranty. All new parts are warranted by their respective manufacturer, not by STAG. While most parts sold by STAG are warranted for one year/12,000 miles, some manufacturers may have a limited warranty or no warranty at all. Manufacturers do not warranty collateral damage to other parts caused by a failure in a part they have manufactured. For warranty information on a specific product, please contact the manufacturer directly. STAG will not be responsible for informing the customer of manufacturer’s warranty policies. Used parts are warranted by STAG for thirty (30) days. Vehicles or differentials submitted for warranty consideration must be returned to STAG freight or towing pre-paid for our inspection and determination. Our determination will be final.

Warranty exclusions:

Customer supplied parts or the labor to install customer supplied parts. Damage due to overloading, abuse or lubrication failure (i.e. low oil levels, contaminated oil).

Damage caused by vehicles that are used of competition or off road. Incidental or consequential damages such as loss of time or revenue, perishable goods, telephone calls, inconvenience, or commercial loss are not covered.

Damage due to overloading caused by oversized tires. Oversized tires are defined as over 31” tall on mini and midsized vehicles; over 33” tall on full size 1/2 ton vehicles; and over 35” tall on full size 3/4 and 1 tone vehicles. All wheel drive vehicles with tires that do not match. Damage caused to internal parts due to bent or damaged housings. Ring and pinion noise is warranted unless the customer is notified in advance to the contrary.

Normal noise from posi-traction chatter or from locking differentials. Any work performed by anyone other than STAG that affects the scope of work done by STAG will void warranty.